If your Bond Touch Mini isn't lighting up or showing any signs of life, don't worry — this is often easy to sort out. Follow the steps below before reaching out to us.
Step 1 — Check the charging cable
Start by inspecting the magnetic charging cable:
Make sure the cable is properly aligned and attached to the module — the magnetic head should click into place
Check for any visible damage to the cable or the charging pins
If you have access to another cable, try using that one instead
Step 2 — Try a different power source
The power source can sometimes be the issue:
Plug directly into a wall socket using a USB power adapter — avoid charging from a laptop or power bank at this stage
Make sure the adapter is working (you can test it with another device)
Step 3 — Wait and check for signs of life
Once connected to the wall:
Leave it charging for at least 15–20 minutes
Look for a blinking white light on the module — this confirms it's charging
When fully charged, the light will turn solid white
Step 4 — Restart the module
If you see a light but the bracelet still isn't behaving as expected:
Disconnect it from the charger
Wait 10 seconds, then reconnect
Repeat this 2–3 times
Still not working?
If after following all these steps your Bond Touch Mini still shows no signs of charging or responding, please get in touch with our support team via the chat on our website. Have your order number ready and let us know which steps you've already tried — this helps us resolve things faster.