If you see a “Touch Failed” message when trying to send or receive a touch through Bond Touch Lite, don’t worry — this usually means there’s a small issue with the app connection or setup.
Follow the steps below for your specific device to get everything working again.
For Apple Watch
If you receive a “Touch Failed” message on your Apple Watch:
Check your Apple ID connection
On your iPhone, open the Watch app.
Go to General → Apple ID and confirm that you’re signed in correctly with the same Apple ID used for your App Store.
If not, log in with the correct Apple ID and restart your Apple Watch.
Update the Bond Touch app
On your Apple Watch, open the App Store.
Search for Bond Touch and tap Update if available.
Reinstall the app if needed
If the issue continues, uninstall the Bond Touch app from your Apple Watch and reinstall it.
After reinstalling, open the Bond Touch Lite app on your iPhone to reconnect your watch.
Check your connection
Make sure your Apple Watch and iPhone are properly connected via Bluetooth and that both devices have internet access (Wi-Fi or mobile data).
For WearOS Watches
If you see a “Touch Failed” message on your Wear OS smartwatch:
Update the Bond Touch app
On your smartwatch, open the Google Play Store.
Search for Bond Touch and tap Update if available.
Check your connection
Ensure your smartwatch is connected to your phone and that both have internet access (Wi-Fi or mobile data).
Reinstall the app if needed
If updating doesn’t solve the problem, uninstall the Bond Touch app from your Wear OS watch and reinstall it through the Play Store.
Once reinstalled, open the Bond Touch Lite app on your phone to reconnect your watch.
If you’ve tried all the steps above and still see the “Touch Failed” message, please reach out to our Bond Touch Support Team with your device model, OS version, and app version. We’ll be happy to help you get reconnected 💛