In case you're not receiving your shortcode authentication SMS after entering your phone number during setup here's what you can do:

  • Always check if your phone number, including the country calling code, used is correct.
  • Some countries' phone numbers may vary when attempting to contact from outside the country. Australia is an example: when entering your phone number to receive a confirmation code, users must remove the extra '0' included in your STD area code or mobile phone number. Always enter your phone number as if you were calling from outside the country.
  • Confirm that your carrier has not disabled Short Code messages on your account. Carriers like T-Mobile may disable the receiving of Short Code messages by default. Should this be the case, contact your respective carrier and inform them that you would like to enable the receiving of Short Code messages.

If the issue persists, please let us know by going to the app settings, and reaching us by the option for “Report a problem”

We are here to support you!

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