We hear these questions a lot.

Here in the support team, we’ve found that some questions pop up pretty regularly.

You’ll find those questions, and their answers, right here.

Q. Do I have to be in a relationship to use Bond Touch?

A. No, we’ve designed the Bond Touch to help any two people grow closer together, no matter who they are or where they are. So you can share a pair with a best friend or a family member, as long as both of you are comfortable and want to feel closer together.

Q. Do you need Wi-Fi?

A. The Bracelets need to be connected to a compatible smartphone, with either a Wi-Fi or 4G connections, to send and receive touches.

Q. Does the app need to be running in the background?

A. Yes, the app needs to be running in the background. If you need help setting up your device, please contact us via the Website Chat Icon

Q. Will the bracelets work if they are far apart?

A. Yes, as long as the bracelets are correctly set up within the app with either Wi-Fi or mobile connection, you’ll be able to connect with each other. No matter what the distance between the two of you is.

Q. Can the bracelets be set up while we’re apart?

A. Yes. As long as the bracelets are correctly set up within the app with Wi-Fi or mobile connection, you’ll be able to send and receive touches to each other. You don’t need to be near each other to set up.

Q. How far away can I keep my bracelet and phone?

A. At this time, our bracelets have approximately a 10 ft or 3-meter range. If you wander off too far from your phone, you will not be able to send or receive touches. Don't worry, missed touches are registered in the app

Q. Can I connect with more than 1 person?

A. Right now, the bracelets only work in pairs. But we are contemplating a family solution for the future.

Q. What countries do you ship to?

A. Check out this article: Which countries do you ship to? You’ll find all the countries listed there.

Q. How long does the battery last?

A. How long your Bond Touch’s battery lasts depends on how frequently you use it. But if you send 20 touches a day ‒ each one lasting about 10 seconds ‒ you should get around 4 days for a single charge.

Q. How do I buy now and pay later?

A. Simply select the Sezzle option in the payment options during the checkout process, and you should be directed to the Sezzle website to complete your purchase. More information here

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