Issues might happen with the items and we do understand this. Therefore the items have 1 year warranty, it is possible to issue a return for replacement in these cases. If you feel there is an issue with your bracelet and you would like to submit a request here is what you need to know:
For the US:
- Contact us over [email protected].
- Provide the order number BOND-XXXX
- Issue with the item and performed troubleshooting if any, it may be necessary to perform more troubleshooting.
Once evaluated the return for replacement will be created. How does it work:
- You will receive a printable UPS label on your email.
- You need to put the items in the box and stick the label.
- Drop off at a UPS drop store.
Once the items have returned to the warehouse and are scanned, a new item will be issued to the address you provided, or the address of the original order.
The same as above, however the label is provided by DPD and it will be sent to your email with a return form.
For Canada, Australia and New Zealand:
Send us an email to i[email protected].