Bond Touch

The first steps to set up your Bond Touch.

Quick Start Guide

Customer Support Business Hours

Questions regarding your Bond Touch Bracelet 

Bond Touch Bracelet

What is a Bond Touch Bracelet and what does it do?

A brief overview about everything that our app can do!

What can the Bond Touch App do?

Do I need a smartphone to use Bond Touch?

Is Bond Touch waterproof?

Can I pair with more than 2 people?

Everything your smartphone needs to be able to run the Bond Touch app and stay connected to your module

Mobile system requirements

Information regarding Bond Touch's battery and how to charge it.

Battery & Charging

Here's how you pair with your Bond Touch, depending on your phone's operating system.

Pairing with my Bond Touch

Learn more about how to use the Private Space feature

Private Space

Sending and receiving a touch

Change Celsius to Fahrenheit on Over the App

Are you having trouble getting your code via text message or receiving a “Quota is exceeded message”? Here's what may be causing the problem

Cannot receive confirmation code

Frequently asked questions

Here's how you disconnect from your Bond Touch, depending on your phone's operating system.

Disconnecting from my Bond Touch

Logging out of Bond Touch

Is your module having problems charging? Here’s what you need to know.

My Bond Touch doesn't charge.

A bit of information regarding app and firmware updates.

Updates

Here's how easy it is to complete the occasional firmware update.

How to update my Bond Touch's firmware

Unbond from my partner

Having connection problems with your module? Here's what you need to know.

My Bond Touch is not connecting

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.

I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on iOS devices.

I'm not receiving/sending my partner's touches - iOS

What happens if I change my phone number?

What happens if I lose internet connection while sending a touch?

What happens if I lose my Bluetooth connection while sending a touch?

Here’s a list of smartphone models currently incompatible with Bond Touch.

Incompatible smartphone models

What connectivity methods are required and how far is the bracelet's connectivity range.

Connection & Range

Here's a few ways to test your bracelete on the Bond Touch app.

Testing my bracelet

Edit my profile

Next Encounter Date

Want to share your weather and location with your partner? Here's a bit of information on how this feature works!

Share personal data feature

Do Not Disturb

Learn what Bond Touch's different coloured lights mean.

Battery Alert Guide

Available languages for the Bond Touch app

Here's a quick article to go through the meaning of a few icons or other visual elements of our app

Bond Touch App Glossary

If an item needs to be replaced, what do you need to know

Replacements

Technical 

Get to know the physical details of your Bond Touch module.

Product Details

How to Care for Your Bond Touch

Care

Find answers and get help from Intercom Support and Community Experts

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