Troubleshooting

Got technical difficulties? Here's a couple of easy fixes.

9 articles in this collection
Written by Simon Tadeu and Barbara

Replacements

If an item needs to be replaced, what do you need to know

Written by Barbara
Updated over a week ago

I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.

Written by Simon Tadeu
Updated over a week ago

I'm not receiving/sending my partner's touches - iOS

Here's a few easy fixes in case you're having trouble receiving touch messages on iOS devices.

Written by Simon Tadeu
Updated over a week ago

My Bond Touch doesn't charge.

Is your module having problems charging? Here’s what you need to know.

Written by Barbara
Updated over a week ago

My Bond Touch is not connecting

Having connection problems with your module? Here's what you need to know.

Written by Barbara
Updated over a week ago

I can't receive my confirmation code

Are you having trouble getting your code via text message to authenticate your profile? Here's what may be causing the problem.

Written by Barbara
Updated over a week ago

What happens if I change my phone number?

Written by Barbara
Updated over a week ago

What happens if I lose my Bluetooth connection while sending a touch?

Written by Barbara
Updated over a week ago

What happens if I lose internet connection while sending a touch?

Written by Barbara
Updated over a week ago