Troubleshooting

Got technical difficulties? Here's a couple of easy fixes.

8 articles in this collection
Written by Barbara

My Bond Touch doesn't charge.

What to do when your module shows problems when attempting to charge.

Written by Barbara
Updated over a week ago

My Bond Touch is not connecting

Having connection problems with your module? Here's a bit of info.

Written by Barbara
Updated over a week ago

I can't send touch messages.

Are you unable to send touches? Here's a couple of things you can check.

Written by Barbara
Updated over a week ago

I'm not receiving my partner's touch messages.

Are you not getting your partner's touches? Here's a couple of things you can check.

Written by Barbara
Updated over a week ago

I can't receive my confirmation code

Problems receiving your short code text message to authenticate your profile? Here's what may be causing the problem.

Written by Barbara
Updated over a week ago

What happens if I change my phone number?

Written by Barbara
Updated over a week ago

What happens if I lose my bluetooth connection while sending a touch?

Written by Barbara
Updated over a week ago

What happens if I lose internet connection while sending a touch?

Written by Barbara
Updated over a week ago