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Troubleshooting

Troubleshooting

Got technical difficulties? Here's a couple of easy fixes.

Simon Tadeu avatar Barbara avatar
9 articles in this collection
Written by Simon Tadeu and Barbara

Replacements

If an item needs to be replaced, what do you need to know
Barbara avatar
Written by Barbara
Updated over a week ago

I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.
Simon Tadeu avatar
Written by Simon Tadeu
Updated over a week ago

I'm not receiving/sending my partner's touches - iOS

Here's a few easy fixes in case you're having trouble receiving touch messages on iOS devices.
Simon Tadeu avatar
Written by Simon Tadeu
Updated over a week ago

My Bond Touch doesn't charge.

Is your module having problems charging? Here’s what you need to know.
Barbara avatar
Written by Barbara
Updated over a week ago

My Bond Touch is not connecting

Having connection problems with your module? Here's what you need to know.
Barbara avatar
Written by Barbara
Updated over a week ago

I can't receive my confirmation code

Are you having trouble getting your code via text message to authenticate your profile? Here's what may be causing the problem.
Barbara avatar
Written by Barbara
Updated over a week ago

What happens if I change my phone number?

Barbara avatar
Written by Barbara
Updated over a week ago

What happens if I lose my Bluetooth connection while sending a touch?

Barbara avatar
Written by Barbara
Updated over a week ago

What happens if I lose internet connection while sending a touch?

Barbara avatar
Written by Barbara
Updated over a week ago
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