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Troubleshooting

Troubleshooting

Got technical difficulties? Here's a couple of easy fixes.

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8 articles in this collection
Written by Simon Tadeu

My Bond Touch doesn't charge.

What to do when your module shows problems when attempting to charge.
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Written by Simon Tadeu
Updated over a week ago

My Bond Touch is not connecting

Having connection problems with your module? Here's a bit of info.
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Written by Simon Tadeu
Updated over a week ago

I can't send touch messages.

Are you unable to send touches? Here's a couple of things you can check.
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Written by Simon Tadeu
Updated over a week ago

I'm not receiving my partner's touch messages.

Are you not getting your partner's touches? Here's a couple of things you can check.
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Written by Simon Tadeu
Updated over a week ago

I can't receive my confirmation code

Problems receiving your short code text message to authenticate your profile? Here's what may be causing the problem.
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Written by Simon Tadeu
Updated over a week ago

What happens if I change my phone number?

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Written by Simon Tadeu
Updated over a week ago

What happens if I lose my bluetooth connection while sending a touch?

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Written by Simon Tadeu
Updated over a week ago

What happens if I lose internet connection while sending a touch?

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Written by Simon Tadeu
Updated over a week ago