Troubleshooting

Got technical difficulties? Here's a couple of easy fixes.

10 articles in this collection
Written by Barbara

My Bond Touch doesn't charge.

Is your module having problems charging? Here’s what you need to know.

Written by Barbara
Updated over a week ago

Change Celsius to Fahrenheit on Over the App

Written by Barbara
Updated over a week ago

My Bond Touch is not connecting

Having connection problems with your module? Here's what you need to know.

Written by Barbara
Updated over a week ago

I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.

Written by Barbara
Updated over a week ago

I'm not receiving/sending my partner's touches - iOS

Here's a few easy fixes in case you're having trouble receiving touch messages on iOS devices.

Written by Barbara
Updated over a week ago

Cannot receive confirmation code

Are you having trouble getting your code via text message or receiving a “Quota is exceeded message”? Here's what may be causing the problem

Written by Barbara
Updated over a week ago

What happens if I change my phone number?

Written by Barbara
Updated over a week ago

What happens if I lose internet connection while sending a touch?

Written by Barbara
Updated over a week ago

What happens if I lose my Bluetooth connection while sending a touch?

Written by Barbara
Updated over a week ago

Replacements

If an item needs to be replaced, what do you need to know

Written by Barbara
Updated over a week ago