If you've recently switched to a new phone and Bond Touch Lite is stuck on the loading screen or not working as expected, don't worry — this is a common issue that happens because the app on your watch loses its connection to the Bond Touch app on your previous phone.
Follow the steps below for your watch type to get everything reconnected.
Wear OS
Step 1 — Re-pair your watch to the new phone
The watch is still trying to communicate with your old phone's app. To fix this:
Install the Wear OS by Google app on your new phone.
Open it and follow the steps to pair your watch to the new phone.
Step 2 — Reinstall Bond Touch on your new phone
Install the Bond Touch app from the Google Play Store on your new phone.
Log in with the same account you used previously.
Open the app at least once before trying on the watch.
Step 3 — Clear the app cache on your watch
Old connection data from your previous phone may be causing conflicts.
On your watch, go to Settings → Apps → Bond Touch → Storage → Clear Cache.
Relaunch the app.
Step 4 — Reinstall the app on your watch (if needed)
If the issue persists after the steps above:
Uninstall the Bond Touch app from your watch.
Reinstall it via the Play Store on your watch or through the Wear OS app on your new phone.
Open the app and make sure it's connected to the Bond Touch mobile app before sending a touch.
In most cases, completing Steps 1 and 2 will resolve the issue.
Apple Watch
Step 1 — Re-pair your Apple Watch to the new iPhone
On your new iPhone, open the Watch app.
Follow the on-screen steps to pair your Apple Watch.
Step 2 — Reinstall Bond Touch on your new iPhone
Install the Bond Touch app from the App Store on your new iPhone.
Log in with the same account you used previously.
Open the app at least once before trying on the watch.
Step 3 — Reconnect Bond Touch Lite to your Apple Watch
In the Bond Touch mobile app, go to Settings → My Bond Touch Lite → Disconnect from Apple Watch.
Reconnect and relaunch the app on your watch.
Step 4 — Reinstall the app on your watch (if needed)
If the issue persists:
Uninstall the Bond Touch Lite app from your Apple Watch.
Reinstall it from the App Store on your watch or through the Watch app on your iPhone.
Open the app and confirm it's connected before sending a touch.
If you've followed all the steps and the issue continues, please reach out to our support team via the chat on our website. Let us know your watch model, OS version, and app version and we'll help you get reconnected.