Everybody makes mistakes. We know that.
Bond Touch allows customers to cancel orders prior to shipment. This policy ensures flexibility and convenience for customers who change their minds or encounter unexpected circumstances.
So if you want to cancel an order, here’s what you need to know:
We can only cancel the order if the item was not shipped yet. Please be aware that products ordered during the week, are normally shipped 1 hour after the purchase. To cancel your order, reach out to Bond Touch's customer support team with the order details. Confirm your cancellation request so it can be processed efficiently. Once an order is canceled, the refund process is initiated automatically.
We require the order number or the details of the order. And as soon as we cancel the order, we’ll issue you a refund. Refund processing might take a few days to appear in your account, depending on the payment method and banking systems.
What happens if we cannot cancel the order in time?
First, the item has to be delivered to your chosen address.
Second, reach out to us via the Website Chat Icon to cancel your order.
You’ll have to let us know your order number to do this.
Third, we’ll issue a return label. As soon as we have the items returned, we’ll refund you.
Please keep in mind that the parcel needs to be sealed and in good condition to be returned!
REFUNDS
How do they work:
Once we issue a refund, you’ll receive an email confirmation regarding it.
The refund will be made to whichever payment method you used to buy the Bond Touch.
It can take a few business days for the money or credits to pop back into your account, as this depends on how the payment was made and the way banks work. If your order hasn't shipped yet, you may also be able to modify order details, such as item selection or accessories. Contact Bond Touch's support team for possible adjustments. This waiting period is essential to accommodate different banking systems and payment verification processes. Generally, refunds are processed back to your original payment method as soon as the cancellation has been confirmed.