Please keep in mind, when requesting any sort of return or replacement, we kindly ask you to provide us with your order number or any sort of shipping or contact information relevant to the order in question.
Your order number is included on your order confirmation email.
Bond Touch Return Policy has two categories of returns: (a) No-Questions-Asked Returns; and (b) Warranty Returns.
TYPES OF RETURNS
Returns of a Product by you to Bond Touch may be either (a) No-Questions-Asked Returns (defined below), or (b) Warranty Returns (defined below) but cannot be both. Bond Touch reserves the right to treat a return of a Product as either a No-Questions-Asked Return or a Warranty Return in its sole discretion based on the Product’s condition upon receipt thereof. Bond Touch will reject any return of a Product that is not either a No-Questions-Asked Return or a Warranty Return and reserves the right to return such Product to you in its sole discretion.
You may return any Product to Bond Touch for any reason whatsoever regardless of the Product’s condition (a “No-Questions-Asked Return”) within fourteen (14) calendar days from the date the item is received (the “No-Questions-Asked Return Period”) if all of the following occurs:
(a) a return authorisation request is received by Bond Touch indicating that the return is a No-Questions-Asked Return;
(b) the Product is returned to Bond Touch with all of its original packaging unopened and with its shrinkwrap intact;
(c) the Product has not been used in any way;
(d) the Product is placed for shipment to Bond Touch with the United States Postal Service, DPD, DHL, or any other delivery service authorised and designated by Bond Touch in its sole discretion from time to time (each of which is a “Shipper”); and
(e) such Shipper issues a tracking number for the shipment to Bond Touch of the Product within the No-Questions-Asked Return Period.
For valid No-Questions-Asked Returns, Bond Touch will refund the purchase price for the Product.
Bond Touch will not accept any Product for a No-Questions-Asked Return beyond the No-Questions-Asked Return Period or that does not otherwise comply with the above terms.Bond Touch reserves the right to return a Product to you in its sole discretion for any No-Questions-Asked Return that does not comply with the above terms.
By your shipment of a Product to Bond Touch for a No-Questions-Asked Return, you agree that Bond Touch may contact you if necessary to obtain further information regarding the Product.
Bond Touch warrants to the original purchaser that Products shall be free from defects in materials and workmanship under normal use (the “Limited Product Warranty”) for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Product in the EEA, the warranty period is two (2) years from the date of purchase (the “Warranty Period”).
If such a defect arises, all of the following must occur prior to Bond Touch’s acceptance of a return of a defective Product for warranty service (a “Warranty Return”):
(a) a return authorisation request is received by Bond Touch indicating that the return is a Warranty Return;
(b) the defective Product is placed for shipment to Bond Touch with a Shipper; and
(c) such Shipper issues a tracking number for the shipment to Bond Touch of the defective Product within the applicable Warranty Period.
For valid Warranty Returns that are not found to be subject to any exclusion or limitation (as described below), Bond Touch will, at its option and to the extent permitted by law, either: (i) repair the Product at no charge, using new or refurbished replacement parts; (ii) or replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Bond Touch itself or through any authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law
By your shipment of a defective Product to Bond Touch for a Warranty Return, you agree that Bond Touch may contact you if necessary to obtain further information regarding the defective Product.
LIMITED WARRANTY TO ORIGINAL PURCHASER
Bond Touch, as supplied and distributed by Bond Touch Inc., and delivered new, in the original carton to the original customer purchaser, is warranted by Bond Touch Inc. against manufacturing defects in materials and workmanship for a period of 1 year. Bond Touch Inc. will repair or replace this product, at our option and at no charge with new or reconditioned parts, if found to be defective during the limited warranty period specified above.
If a defect arises: Please contact us at [email protected] to be provided with a Return Material Authorization Request (RMA) number. Provide this number with your package when shipping. We do not accept returns without the RMA number. Purchaser is responsible for all shipping costs.
EXCLUSIONS AND LIMITATIONS
This warranty covers the normal and intended use of Bond Touch. It applies only to the hardware product “Bond Touch” manufactured by or for Bond Touch Inc.. Bond Touch Inc. does not warrant that the operation of Bond Touch will be uninterrupted or error-free. Bond Touch Inc. is not responsible for damage arising from failure to follow instructions relating to Bond Touch use.
This warranty does not apply to:
a) Consumable parts, such as batteries, or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship;
b) Damage caused by use with non-Bond Touch products;
c) Damage caused by accidents, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature; incorrect electrical line voltage, fluctuations or surges; damage caused by improper installation; product alteration or modification; improper or unauthorized repair; exterior finish or cosmetic damage;
d) Damage caused by operating Bond Touch outside the intended uses described by Bond Touch Inc.;
e) Defects caused by normal wear and tear or otherwise due to the normal aging of Bond Touch.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIOD STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON Bond Touch Inc. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOND TOUCH INC. IS NOT RESPONSIBLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, LOSS OF OPPORTUNITY, LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, OR ANY BREACH OF ANY WARRANTY OR CONDITION REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF BOND TOUCH INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST BOND TOUCH INC. BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF BOND TOUCH. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY BOND-TOUCH INC. NOT CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OF BOND-TOUCH INC.. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
GOVERNING LAW AND ARBITRATION
This Limited Warranty shall be governed by the laws of the State of California without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules:
a) The arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration;
b) The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties.
c) Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within Los Angeles County, California and the federal courts in Los Angeles, California for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, Bond Touch Inc. may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.