We’re sorry to hear you’re having trouble with your Bond Touch Lite subscription. If you believe you’ve been charged unexpectedly — for example, after canceling during a free trial or without receiving the full trial period — you can request a refund directly through the store where you made the purchase.
If you subscribed through the Apple App Store
Visit the Apple Refund Platform: Go to reportaproblem.apple.com.
Sign in with your Apple ID: Use the Apple ID associated with your Bond Touch Lite purchase.
Find your subscription: Locate the Bond Touch Lite subscription that was charged.
Request a refund: Select Report a Problem and follow the on-screen steps to submit your refund request.
For more details, you can also check Apple’s official refund policy.
If you subscribed through the Google Play Store
Visit the Google Play Refund Page: Go to the Google Play Support Refund page and choose Request a refund.
Sign in with your Google account: Use the Google account associated with your Bond Touch Lite subscription.
Find your purchase: Select the relevant Bond Touch Lite subscription.
Submit your request: Follow the on-screen prompts to report your issue and request a refund.
You can find more about Google’s refund policy here.
If you need help identifying which account or platform your subscription was purchased through, our Bond Touch Support Team is always happy to assist you.
Common Refund Scenarios and Troubleshooting
Via the the Apple App Store:
Scenario 1: Charged After Canceling During a Trial Period
If you canceled your 7-day free trial before it ended but were still charged:
Request a refund directly through Apple's platform using the steps outlined above.
If your refund request was denied, review any explanation provided by Apple, as this may assist in resolving the issue or filing an appeal.
Scenario 2: Charged Without Receiving a Trial Period
If you were charged for a 1-month subscription without receiving the advertised free trial:
Use the same refund process via reportaproblem.apple.com.
Clearly indicate in your refund request that the 7-day free trial was not granted as promised.
For more information check the link from the Apple Store
Via the Google Play Store:
Scenario 1: Charged After Canceling During a Trial Period
If you canceled your 7-day free trial before it ended but were still charged:
Request a refund directly through the Google Play Support Refund page by following the steps outlined above.
If your refund request is declined, review the explanation provided by Google. This may help clarify why the charge occurred or guide you in submitting an appeal if you believe the decision was made in error.
Scenario 2: Charged Without Receiving a Trial Period
If you were charged for a 1-month subscription without receiving the advertised free trial:
Visit the Google Play Support Refund page and request a refund for your Bond Touch Lite subscription.
When submitting your request, clearly mention that the 7-day free trial was not applied or granted as expected.
For more information, you can review Google’s refund policy on the Google Play Help Center.
Additional Tips
Ensure that your Account is correctly associated with the purchase in question.
If Apple denies your refund request, consider contacting Apple Support or Google Play Help Center further assistance.
Regularly monitor your subscription status to prevent unexpected charges.