We would like to inform our iOS users that we are currently aware of an issue affecting Bluetooth connectivity on some devices after the recent iOS 26.4 update.
Some users may experience:
Difficulty connecting their Bond Touch device
Intermittent Bluetooth disconnections
Trouble pairing or reconnecting the device
Delayed or missed touches
At this time, this appears to be related to changes introduced in the latest iOS update, and it may also affect other Bluetooth devices and Wi-Fi connections.
What we are doing
Our team is actively investigating this issue and working on a solution as a priority. We are also monitoring updates from Apple regarding this behavior.
What you can try in the meantime
If you are experiencing connection issues, please try the following steps:
Turn Bluetooth OFF and ON again.
Restart your iPhone.
Restart your Bond Touch device.
Make sure your Bond Touch app is updated to the latest version.
If the issue persists, try unpairing and pairing the device again from the app.
We are here to help
We understand how important your Bond Touch connection is, and we sincerely apologize for the inconvenience this situation may cause. Our team is working to resolve this as quickly as possible.
If you need assistance, please contact our support team and we will be happy to help.
Thank you for your patience and understanding.
— Bond Touch Support Team