Your Bond Touch needs to be connected to your phone to work properly. If you’re having issues sending touches, here’s what you should check first:
Internet Connection: Make sure your phone is connected to the internet (Wi-Fi or cellular network).
Bluetooth: Ensure Bluetooth is turned on.
Battery: Check if your Bond Touch has enough battery power.
Firmware: Confirm that your Bond Touch’s firmware is up to date. You can find more about this in the [Updates] section.
Distance: Make sure your Bond Touch and phone are within 10 ft (3 m) of each other.
App: Ensure the Bond Touch app is running in the background.
If everything seems fine but you’re still having trouble, try these additional steps:
Restart Bluetooth: Turn off your phone’s Bluetooth, wait a few seconds, and turn it back on.
Restart Internet: Toggle your phone’s internet connection (Wi-Fi or cellular) off and then on again.
Restart the App: Close the Bond Touch app completely and then reopen it.
How to Check If Your Bond Touch is Connected:
Double Tap: Give your Bond Touch module a double tap. If it lights up and shows your color, it’s connected and ready to go!
Check the App: Open the Bond Touch app, go to the Menu, tap
My Bond Touch, and look for the connection status. It should say “Connected.”
If you’re still having trouble, let us know by going to the app settings and selecting “Report a Problem.” We’re here to help you get back on track!
Android:
iOS:
If your phone is compatible and you’ve tried everything, your Bond Touch might need some extra help. Just send us a message, and we’ll be glad to assist you! :)