Bond Touch

Customer Support Business Hours

Here's how you disconnect from your Bond Touch, depending on your phone's operating system.

Disconnecting from my Bond Touch

Logging out of Bond Touch

Is your module having problems charging? Here’s what you need to know.

My Bond Touch doesn't charge

A bit of information regarding app and firmware updates.

Updates

Here's how easy it is to complete the occasional firmware update.

How to update my Bond Touch's firmware

Unbond from my partner

Having connection problems with your module? Here's what you need to know.

My Bond Touch is not connecting

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.

I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on iOS devices.

I'm not receiving/sending my partner's touches - iOS

What happens if I change my phone number?

What happens if I lose internet connection while sending a touch?

What happens if I lose my Bluetooth connection while sending a touch?

Here’s a list of smartphone models currently incompatible with Bond Touch.

Incompatible smartphone models

What connectivity methods are required and how far is the bracelet's connectivity range.

Connection & Range

Here's a few ways to test your bracelete on the Bond Touch app.

Testing my bracelet

Edit my profile

Next Encounter Date

Want to share your weather and location with your partner? Here's a bit of information on how this feature works!

Share personal data feature

Do Not Disturb

Learn what Bond Touch's different coloured lights mean.

Understanding Bond Touch's Different Colored Lights

Available languages for the Bond Touch app

Here's a quick article to go through the meaning of a few icons or other visual elements of our app

Bond Touch App Glossary

Replacements

Having technical questions? Here's what you need to know! 

Technical FAQ  

Find answers and get help from Intercom Support and Community Experts

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