When logging into the Bond Touch app, we send a verification link to your email. If you're finding that the link isn't working or keeps sending you back to the same screen, the steps below should help.
The most common reason
The verification link must be opened on the same phone where the Bond Touch app is installed. If you open the link on a different device — for example, by checking your email on a computer or tablet — the login won't complete and the app will keep prompting you to verify again.
Step 1 — Open the email on your phone
On your phone, open your email app
Find the Bond Touch verification email and tap the link directly from there
Make sure you are not forwarding the link or opening it in a browser on a different device
Step 2 — Check your spam folder
The verification email can sometimes land in spam or promotions. Check all folders and search for an email from Bond Touch or [email protected].
Step 3 — Request a new link
If the link has expired or isn't working, go back to the Bond Touch app and request a new verification email. Links are time-sensitive, so always use the most recent one.
Step 4 — Check your internet connection
Make sure your phone is connected to Wi-Fi or mobile data when you tap the link. A weak or interrupted connection can prevent the verification from completing.
Step 5 — Try a different email address
If you have access to another email address, try logging in with that instead. This can help rule out any issue specific to your current email provider.
Still not working?
If you've tried all the steps above and are still stuck, please reach out to our support team via the chat on our website. Let us know which steps you've already tried and which device and operating system you're using — this helps us resolve things faster.