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My Bond Touch doesn't charge.

Is your module having problems charging? Here’s what you need to know.

Updated over a week ago

When your Bond Touch is charging, it displays a blinking white light. Once your battery is fully charged, a constant white light will shine on your module.

You can also check your charging status on your app by going to Menu > My Bond Touch or by looking at the battery indicator on your home screen.

If your Bond Touch isn’t charging:

  • Make sure your charger is well plugged on the USB port and on the module

  • Check for damage on your charger.

This might sound obvious, but we need to make sure if the problem is a faulty Bond Touch or just a faulty charging cable. If either your module or charging cable shows signs of being faulty due to a factory defect, we'll replace it, no sweat: it’s all covered by our Warranty Return policy.

And if the charger was damaged and not defected, you can always order a new one.

Hope this helps! If you have any other questions, get in touch with us.

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