All Collections
Bond Touch Bracelet
I'm not receiving/sending my partner's touches - Android
I'm not receiving/sending my partner's touches - Android

Here's a few easy fixes in case you're having trouble receiving touch messages on Android devices.

Updated over a week ago

With the release of version 4.1.3 of our Bond Touch app, we've added a few major features to greatly enhance your experience, namely the ability to receive certain notifications through the Bond Touch bracelet itself.

In order to do so, however, a few changes have been made to the setup of your Bond Touch that, if not done correctly, may cause issues.

Here's a few things you can do to get you back on track in case you're having trouble getting your Bond Touch bracelet to receive touches or notifications:

1. Allow your smartphone to show Bond Touch App notifications

When setting up your Bond Touch app for the first time, your Android settings will allow for notifications to go through by default. However, for one reason or the other, this might be changed by mistake. Disabling or denying this setting can cause issues when sending or receiving touches.

Solution: Find the Bond Touch app on your Android apps screen, long press the Bond Touch icon and press "App Info". On the App Info screen, scroll down to Notifications and make sure that the "Show Notifications" switch is enabled.

[video-to-gif output image]

2. Make sure Android system settings are properly configured

In case none of the above worked so far, it helps to have your Android system make a fresh reconfiguration of the pairing process in case something went wrong along the way.

Solution: First, disconnect your Bond Touch module on our app (We explain this in detail with this article). Then head to your Android's Bluetooth settings by going to your Android settings, tapping Connections, then Bluetooth. Finally, tap the cog icon next to BOND and then "Unpair" (Some smartphone models may also say "Forget", just be sure that you unpair BOND with your phone. )
Now all you need to do is head to the Bond Touch app and the Bond Touch pairing process should reappear.

3. Other tips

Here's a few other things that affect the receiving of touches that may help:

  • Be sure to check if you're successfully bonded with your partner.

  • Don't forget that, before sending your touch, you need to activate it with a double tap.

  • Be sure that your Bond Touch is within 10 ft (3m) of your phone.

  • Is your Bond Touch connected? Your Bond Touch app will tell you in case it isn't.

  • Try testing your Bond Touch bracelet's ability to receive touches by heading to the Bond Touch app settings and tapping "Test my Bond Touch".

  • Do you have Do Not Disturb turned on? This might be blocking the touches from being sent or received. (This can be change in the Bond Touch app settings).

In case none of these tips worked, please feel free to reach us through the app icon on this page's bottom right corner, and we'll be sure to help out!

Did this answer your question?