. If your partner is having trouble accessing or using it, the most likely reason is that their device doesn’t meet the minimum requirements.
Minimum requirements reminder
For Presence + to work, both you and your partner need to meet the following:
iOS 18 or above, or Android 6.0 (API level 23) or above
Bond Touch app updated to the latest version
Location permissions granted to the Bond Touch app
If your partner’s device meets all of the above and they’re still unable to access Presence +, we’d love to help sort it out. Reach us via the chat icon in the app or at [email protected] 💜